Welcome to the RightSideChildren FAQ page! Below are answers to some of the most common questions we receive.
Orders and Shipping
Q: How long does it take to process my order?
A: We process all orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Q: How long will it take to receive my order?
A: Shipping times depend on the carrier and service used:
- Standard Shipping (USPS Ground): 3-7 business days
- Priority Shipping (USPS Priority Mail): 1-3 business days
Q: Do you ship internationally?
A: At this time, we only ship within the United States. We hope to expand to international shipping soon!
Q: How much does shipping cost?
A: Shipping is free for all orders. We cover the shipping costs for delivering your items to you.
Q: How can I track my order?
A: Once your order has shipped, we’ll send you a confirmation email with a tracking number so you can monitor your package.
Returns and Exchanges
Q: What is your return policy?
A: You can return your item within 30 days of receipt, provided it is in its original condition, unworn, and with all tags attached. Customers are responsible for return shipping costs.
Q: Where should I send returns?
A: Please send all returns to: RightSide Apparel
3310 Brookmeade Dr.
Rolling Meadows, IL 60008
Q: How long does it take to receive a refund?
A: Once we receive and inspect the returned item, we process refunds within 7-10 business days. Refunds are issued to the original payment method.
Products and Care
Q: What makes your tees eco-friendly?
A: Our tees are crafted using sustainable materials and processes that reduce environmental impact. They are also 100% reversible, offering versatile style with less waste.
Q: How should I care for my reversible tees?
A: To maintain the quality of your tee, we recommend:
- Machine washing in cold water
- Using mild detergent
- Air drying or tumble drying on low heat
Q: Are the tees true to size?
A: Yes, our tees are designed to fit true to size. If you’re unsure, please refer to our sizing chart on the product page.